At Luxy Offer, we are committed to providing our customers with high-quality apparel, including t-shirts, sweatshirts, jackets, shorts, leggings, hoodies, etc. We understand that sometimes a product may not meet your expectations, and for that reason, we have designed a flexible return and refund policy to ensure your satisfaction. Please read the following policy carefully before making a return request.
Return Policy
We offer our customers the option to return their purchased products under the following conditions:
Customers can initiate a return request within 7 days of receiving the product. Once this timeframe has passed, return requests will no longer be accommodated.
The product must be in its original condition, meaning it should be unused, unwashed, and undamaged.
All original tags and invoices must be attached to the product as proof of purchase.
Any product that has been washed, worn, used, or altered in any way will not be eligible for return or replacement.
Customers are required to bear the return shipping cost.
All products are eligible for return as long as they meet the above conditions.
We do not accept returns on items that have been damaged due to misuse, improper care, or negligence.
Return Process
To initiate a return, customers must follow these steps:
Submit a return request via our return form available on our website or send an email to ret.ref@luxyoffer.com within 7 days of receiving the product.
Wait for confirmation from our support team regarding your return request.
Upon approval, you will be provided with the return shipping address and additional instructions.
Pack the item securely with its original packaging, including all tags and invoices.
Ship the product back using a reliable courier service. The return shipping fee is to be covered by the customer.
Once the returned product is received, our quality team will inspect the item to ensure it meets the return conditions.
Refund Policy
Once we have received and inspected the returned item, we will proceed with the refund process under the following terms:
Refunds will be processed within 14 to 30 days after receiving the returned product.
The refund amount will be issued to the original payment method used for the purchase, such as Stripe payment.
The refund processing time may vary depending on the payment gateway and bank policies.
If the return request does not meet our criteria, the product will be sent back to the customer without a refund.
Refunds will not include any shipping or handling fees that were part of the original order.
Important Notes
Customers must ensure that the product is packed securely to prevent damage during transit.
Any product received in a damaged condition due to improper return packaging will not be eligible for a refund.
For secure delivery, we advise selecting a shipping method that offers tracking to monitor the return process.
Returns or replacements for defective or incorrect products will be considered on a case-by-case basis.
In the case of an exchange request, the replacement product will be shipped once the returned item has been received and inspected.
Customers are responsible for entering the correct shipping details while returning the product; any misdelivery due to incorrect information will not be the responsibility of Luxy Offer.
If you have any further questions or need assistance with your return or refund request, feel free to contact our support team at ret.ref@luxyoffer.com.
Thank you for choosing Luxy Offer. We appreciate your trust and support!
