At Luxy Offer, we are committed to providing a smooth and efficient shipping experience for our customers. Our shipping policy ensures transparency regarding delivery timelines, shipping charges, order tracking, and procedures for handling shipping-related concerns.
Shipping Coverage
Luxy Offer currently offers shipping exclusively within the United States. All orders are processed and shipped through UPS, ensuring safe and timely deliveries across all states.
Shipping Charges & Free Shipping Offer
Shipping charges vary based on the delivery address and are automatically calculated at checkout. Our system is integrated with UPS, meaning shipping costs are determined according to their standard rates.
Estimated shipping charges typically range between $12 to $20, depending on the destination.
Free shipping is available on all orders above $500 to provide additional value to our customers.
Customers can review the exact shipping cost before placing an order at checkout.
Order Processing & Estimated Delivery Time
We strive to ensure quick processing and timely delivery of all orders.
Orders are typically processed within 1-2 business days before being shipped.
Once dispatched, delivery takes approximately 2-5 business days, depending on the destination.
In case of unexpected delays due to weather conditions or UPS service disruptions, customers will be notified accordingly.
Order Tracking & Updates
After shipment, customers will receive a tracking number via email, which can be used to monitor the shipment’s progress.
Orders can be tracked directly through the UPS website using the provided tracking number.
Customers can also track their orders via the Track Order section on Luxy Offer.
For any tracking-related concerns, our customer support team is available to assist.
Payment Policy & Availability of COD
We do not offer Cash on Delivery (COD) services.
All orders must be prepaid using the available payment options at checkout.
Our secure payment system ensures a safe and encrypted transaction process for customer convenience.
Damaged Shipments, Returns & Refund Policy
At Luxy Offer, we ensure that all orders are carefully packed before dispatch. However, if an order arrives damaged due to shipping mishandling, customers may request a replacement or refund based on the following conditions:
If the product is damaged during shipping, a replacement will be provided at no extra cost after verification.
If a replacement is not possible, a full refund will be processed.
To request a return, refund, or replacement, customers must:
Send an email to ret.ref@luxyoffer.com with order details and photographs of the damaged product.
Alternatively, submit a return request through the Return & Refund form available on our website.
All return or refund requests must be submitted within the eligible return window as per our store policy.
Delays & Missing Shipments
Although UPS ensures timely deliveries, delays due to unforeseen circumstances can occur. In such cases, customers will be informed proactively.
If an order is marked as delivered but has not been received, customers should first check with their local UPS office or contact our support team for further assistance.
Customer Support & Assistance
For any shipping-related queries, customers can contact our support team via email or through the Contact Us page on Luxy Offer. Our team is dedicated to resolving any issues promptly to ensure a hassle-free shopping experience.
Luxy Offer is committed to delivering fast, reliable, and secure shipping services by partnering with UPS, ensuring every order reaches its destination safely and on time.
